How to Delete a Job From the Platform

Overview

From time to time, an author will accidently upload or dictate a job to the platform.  In these instances, an account administrator may want to delete this type of job.  If the job is deleted before it is transcribed this would ensure that the job does not download to a transcriptionist. 

Requirements

• An administrator login ID and password for the IMC is required.

Steps:

• You can delete a job by following these steps:

• Log in to the IMC using your administrator login ID and password.

• Select the Queue" Tab and then the "Admin Queue" Sub-tab.

• Make sure "Job #" shows up in the Quick Search criteria box.

• Enter the Job number of the unneeded job into the quick search box (next to Job #).

• Click on "Search".

• Left click in the check-box found to the left of the job number.

• Click on the Red X image.

• You will be prompted to enter an optional explanation for why the job is deleted.  This is done for tracking purposes and will be displayed on the Deleted jobs listing.

• Click OK.

• The job will be deleted and listed on Deleted Jobs sub-tab.  See KB588 for details on restoring a deleted job.

Notes: 

• Once a job is deleted it will not be included in results for reporting (Billing, Pay, etc..)

• Once a job is on the InfraWare 360 platform it can only be deleted from the IMC, not the ITC or the Secure Web Portal.

Please watch a short video that describes Deleting Jobs in the IMC feature: