Top Transcription ASP

InfraWare, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website www.InfraWare.com.

Upon visiting our sites, we track the URL link or the IP address source that your visit originated from. This tracking device is used to monitor the source of incoming traffic to the website and is used for internal marketing purposes. We also use this information to help diagnose problems with our servers, and to administer our Web site. We do not disseminate or gather personal information about the user from such tracking methods. Any information obtained is not shared with anybody outside the scope of InfraWare, Inc.

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. These measures include 56-bit and 112-bit DES encryption, firewalls, password authentication, and 24-hour network and system monitoring.

This website contains links to other websites. Please note that when you click on one of these links, you are leaving the InfraWare, Inc. website and going to another website. We encourage you to read the privacy statement(s) of the linked websites since their privacy policy may differ from Ours.

This privacy policy may change at some point in the future. You may not be automatically notified of changes to the privacy policy. We encourage you to review this privacy policy upon each visit to the covered website for your privacy protection. However, if InfraWare ever changes its policies regarding the use of already collected personally identifiable information, all customers will be notified of such changes via email and you will have the option to consent to such changes. The most updated version of this policy is published at www.infraware.com/privacy

INFRAWARE DOWNLOADS AND INFRAWARE SOFTWARE

If you elect to download the free trial of any InfraWare product, our software registration form requires users to provide contact information such as name, email address, mailing address and phone number. The application may ask for unique identifiers such as your password and data encryption key. Further, if you elect to subscribe to our monthly service, the software registration requires you to give us financial information such as your credit card numbers.

We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to initiate direct contact when such contact is deemed necessary. This contact is directly related to the operation or support of the InfraWare products and services. Financial information that is collected is used to bill the user for products and services. Unique identifiers may be escrowed in encrypted form to allow customer support to troubleshoot all InfraWare service operations. This information is not shared with any companies or individuals other than InfraWare, Inc. personnel, its authorized resellers and contractors.

Authorized resellers have access to the customers who registered with their version through secure access between the reseller and InfraWare, Inc. The information resellers can view is limited to name, address, phone number and email address. All unique identifiers and financial information cannot be viewed by anyone other than InfraWare, Inc. personnel. InfraWare personnel only view personal information for the purposes of billing or upon request of the customer. Customers who obtain InfraWare products through an authorized reseller may be contacted directly that reseller via email, telephone or address.

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. These measures include 56-bit and 112-bit DES encryption, firewalls, password authentication, and 24-hour network and system monitoring.

COMMUNICATION

InfraWare sends email to customers who use their software. This email is used for customer awareness and internal marketing. The email is mainly used for welcome letters, instruction letters, billing, receipts, monthly status reports, and cancellation letters.

CONTACT INFORMATION

 If you have any questions about this privacy statement, the practices of this site, your dealings with our Web site or services, or for removing or updating your information in the database, you have the following options for contacting us:

• Email to: customerservice@InfraWare.com
• Postal address:
  InfraWare, Inc./Customer Service
  19 South 6th Street, Suite 900
  Terre Haute, Indiana 47807
• Telephone: 812-235-7239